Shipping policy

Shipping Rates · Dispatch Seven Days a Week

From checkout to delivery, ZXOXR aims to make your shipping experience clear and straightforward.

Shipping Rates

We offer free shipping with no minimum order value, except for the accessory-only orders described below. Available shipping destinations are shown at checkout.

Accessory-Only Orders

A flat shipping charge of US$16 per order applies when an order contains only one or both of the following products:

• Felt Flap & Hardware Protectors for Hermès Bags
• Silicone Handbag Feet Protectors (Set of 5)

This charge applies to all variants and any quantity or combination of these two products. If the same order includes any other physical product from our store, standard shipping is free.

Dispatch & Delivery Times

We dispatch orders seven days a week, including weekends. Once your order and payment are confirmed, we will arrange dispatch as soon as possible.

Delivery times vary by destination and local delivery services. Public holidays, peak order periods, weather and customs inspections may affect dispatch or delivery times.

If you need your order by a particular date, please contact us before placing it to check estimated delivery times.

Shipping Address & Changes

Please ensure that the recipient’s name, phone number, postcode and address are complete and accurate, including any apartment, building or unit details.

To request an address change, please contact us as soon as possible before dispatch. Once your order has been handed to the carrier, we may not be able to update the address.

Customs Duties & Import Taxes

International orders may be subject to import duties, taxes or customs clearance fees imposed at the destination.

Unless expressly included or collected at checkout, any such charges payable at the destination are the recipient’s responsibility. Free shipping does not mean these charges are included.

If you have questions about local duties or taxes, please check with your local customs authority before placing your order.

Delivery Issues & Returned Parcels

If tracking has not updated for an extended period, your parcel has not arrived within the estimated delivery window, or a delivery issue is reported, please contact us so we can investigate.

If a parcel is returned because of an incorrect address, non-collection or refusal of delivery, we will review its status and confirm redelivery or refund arrangements with you.

We will confirm the amount of any return or redelivery charges for which you are responsible before proceeding. These will be handled in accordance with applicable law and our Returns & Refunds Policy.

When Your Order Arrives

Please check the items and quantities promptly after delivery.

If anything is damaged, missing or incorrect, please keep the items and original packaging and contact us. Your order number and photos of the items and packaging will help us review and resolve the issue more quickly.

Accepting delivery does not affect your statutory rights.

Order Cancellations

If your order has not yet been dispatched, please contact us as soon as possible to request cancellation. Once the cancellation is confirmed, we will issue a full refund.

If your order has already been dispatched, please contact us to check whether the shipment can be intercepted. If this is not possible, we will assist you with the next steps under our Returns & Refunds Policy.

Contact Us

For help with delivery, please contact the ZXOXR team through our Contact Us page and include your order number so we can assist you promptly.