Privacy policy

Last Updated: 23 September 2026

1. Introduction

Welcome to ZXOXR.

ZXOXR (referred to as “we”, “us” or “our”) operates zxoxr.com (referred to as the “Website” or the “Service”). We value your privacy. This Policy explains how we collect, use, retain, share and protect your personal information when you browse the Website, purchase products or contact us, as well as the rights available to you.

This Policy should be read together with our Terms of Service and any other applicable policies. It explains how we process personal information and does not replace any separate notice or consent required under applicable law.

2. Definitions

The following terms have the meanings set out below:

  • Service: The Website, product purchasing services and related customer services provided by ZXOXR through zxoxr.com.

  • Personal Information or Personal Data: Information that can directly or indirectly identify a natural person.

  • Usage Data: Information generated automatically when you access or use the Website, such as the pages you view, access times and device information.

  • Cookies: Small files stored in your browser or on your device to support website functions, remember preferences or fulfil other purposes described in this Policy.

  • Data Controller: The entity that determines the purposes and means of processing personal data. For personal data whose purposes and means of processing are determined by us, we assume the corresponding responsibilities of a data controller or personal information handler under applicable law.

  • Data Processor or Service Provider: A third party that processes personal data on our behalf and assists in providing the Service.

  • User or Data Subject: A natural person who uses the Website or whose personal information we process.

3. Collection and Use of Information

We collect the information needed to provide our products and services based on the features you use and how you interact with us.

This information may be provided directly by you, generated automatically when you visit the Website, or provided by service providers that assist us with orders, payments and delivery.

We process personal information only where we have an appropriate lawful basis and limit the processing to what is necessary for the relevant purpose.

4. Types of Information We Collect

Contact and Delivery Information

When you place an order, make an enquiry or use related services, you may provide your name, email address, telephone number, billing address and delivery address, including your country or region, province or state, city, postcode and full street address.

Order and Customer Service Information

We may process information about the products you purchase, order value, payment status, transaction number, delivery records, and any text, images or other materials you provide when communicating with us.

If you create an account or subscribe to brand updates, we may also process the relevant account information and subscription preferences.

Usage and Device Information

When you visit the Website, we may collect your IP address, browser type and version, device type, operating system, pages visited, date and time of access, time spent on pages, referring page and related diagnostic data.

Location Information

We may infer your approximate location from information such as your IP address to display content or services appropriate to your region.

If a feature requires precise location information supplied by your device, we will explain the purpose before using it and obtain your authorisation where required by law. You can manage the relevant permissions through your device settings.

Cookies and Similar Technologies

We may use cookies, pixels, tags and similar technologies for the following purposes:

  • Essential Functions and Security: To maintain sessions, shopping baskets, checkout functionality and Website security.

  • Preferences: To remember your language, region or other selections.

  • Analytics and Improvement: To understand how the Website is used and improve its content and shopping experience.

  • Advertising and Remarketing: Where the relevant services are enabled, to measure advertising performance or display more relevant content.

Where consent is legally required for non-essential cookies or similar technologies, we will use them only after obtaining the appropriate consent. You can manage your preferences through your browser settings and any privacy controls made available on the Website, where applicable.

Rejecting or deleting certain cookies may affect the shopping basket, login functions or other essential features.

Other Information

Please do not voluntarily submit sensitive information that is unrelated to shopping or customer service. If a particular service requires additional information, we will separately explain the purpose of collection and fulfil the applicable notice and authorisation requirements.

5. How We Use Information

We may use personal information to:

  • Process orders, payments, deliveries, returns and refunds;

  • Provide customer support, respond to enquiries and handle after-sales matters;

  • Manage accounts and services in which you choose to participate;

  • Send essential notices about orders, deliveries, accounts or changes to the Service;

  • Analyse Website usage and improve our products, content and services;

  • Detect and prevent fraud, unauthorised activity and technical problems;

  • Comply with tax, accounting and other legal obligations, and manage disputes;

  • Send brand updates, product information and promotional offers where we have obtained any required consent or where otherwise permitted by law; and

  • Fulfil other purposes explained to you when the information is collected, provided that we have an appropriate lawful basis.

You can stop receiving marketing communications by using the unsubscribe link in a marketing email or by contacting us at zxoxrwatch@gmail.com. Unsubscribing will not affect essential order or service communications.

Where the GDPR, UK GDPR or related data protection laws apply, the lawful basis on which we rely will depend on the purpose of the processing and may include performance of a contract, compliance with a legal obligation, your consent, or legitimate interests permitted by applicable law. For example, order processing is generally necessary to perform a contract, statutory record-keeping is based on legal obligations, and security measures may be based on legitimate interests after balancing the relevant interests and risks.

Where the law requires your consent for a particular processing activity, we will obtain it separately. We will not treat your mere use of the Website as consent.

6. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes or protect legitimate rights and interests.

When determining the retention period, we consider the type of information, the needs of order fulfilment and after-sales service, applicable financial and tax record-keeping requirements, limitation periods for disputes, and any valid deletion request you submit.

Once the relevant purposes have been fulfilled and no other lawful basis for retention exists, we will delete or appropriately anonymise the information. Where information must continue to be retained by law, its use will be limited to the relevant purpose.

7. International Processing and Transfers

Our contact address is in China. Because we use e-commerce platforms, payment, logistics and other services, your personal information may be processed in China, in the country or region where you are located, and in other countries or regions where the relevant service providers operate.

Data protection laws vary between jurisdictions. When personal information is transferred across borders, we will fulfil our obligations under applicable law and, where necessary, use recognised safeguards such as applicable standard contractual clauses or other lawful arrangements.

Where the law requires additional notice, separate consent or other procedures, we will meet those requirements. Your submission of information or continued use of the Website does not automatically replace such requirements.

To learn more about the international processing arrangements relating to your personal information, please contact us using the email address listed in this Policy.

8. Sharing and Disclosure of Information

We may share or disclose personal information to the extent necessary in the following circumstances:

  • Providing the Service: We may provide e-commerce platforms, payment providers, logistics providers, customer support providers and technical service providers with the information necessary for them to perform their respective functions.

  • Analytics and Marketing: Where the relevant services are enabled, an appropriate lawful basis exists and your privacy choices are respected, we may share necessary information with analytics or advertising partners.

  • Legal Obligations: We may respond to legally valid regulatory, judicial or law-enforcement requests.

  • Business Changes: In connection with a merger, acquisition, restructuring or asset transfer, we may provide necessary information to the relevant parties in accordance with the law and fulfil any applicable notification requirements.

  • Protection of Legitimate Rights and Interests: To the extent permitted by law, we may address fraud, security incidents or other matters involving the lawful rights and interests of us, our customers or third parties.

  • Other Authorised Circumstances: We may disclose information to fulfil a purpose clearly explained to you or after obtaining your consent where required by law.

We will make appropriate arrangements concerning the scope of use and protection obligations based on the recipient’s role and applicable law.

9. Data Security

We take reasonable technical and organisational measures appropriate to the nature of the personal information and the risks of processing to reduce the risk of unauthorised access, disclosure, alteration or loss.

Measures such as encrypted connections used by the Website and related payment services help protect information while it is being transmitted.

However, no method of transmission over the internet or electronic storage is completely secure. If a data security incident occurs that must be reported under applicable law, we will take the required measures and provide notification in accordance with those requirements.

10. Data Protection Rights of Users in the European Economic Area and the United Kingdom

If the GDPR, UK GDPR or other relevant data protection laws apply to our processing of your personal data, you may exercise the following rights, subject to the applicable conditions:

  • Right to Be Informed and Right of Access: To understand how we process your personal data and obtain a copy of the relevant data.

  • Right to Rectification: To request the correction of inaccurate or incomplete information.

  • Right to Erasure: To request the deletion of personal data where the legal conditions are met.

  • Right to Restriction of Processing: To request that the use of your data be restricted in certain circumstances.

  • Right to Object: To object to processing where applicable, particularly processing for direct marketing.

  • Right to Data Portability: Where applicable, to receive your data in a commonly used, structured and machine-readable format, or request that it be transferred.

  • Right to Withdraw Consent: To withdraw consent at any time where processing is based on consent. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.

  • Rights Relating to Automated Decision-Making: Where provided by law, to object to a decision based solely on automated processing that has a significant effect or to request human intervention.

You may submit a request by emailing zxoxrwatch@gmail.com. We may take reasonable steps to verify your identity and will respond within the period required by applicable law.

These rights may be subject to statutory conditions or exceptions. For example, certain information may still be required to complete an order, comply with a legal obligation or manage a dispute.

You also have the right to lodge a complaint with the data protection authority having jurisdiction over your complaint.

11. California Online Privacy Protection Act Notice (CalOPPA)

This Policy describes the categories of personal information we may collect, the purposes for which we use it, the parties to whom it may be disclosed, and how you can enquire about or correct your information.

When you browse publicly available pages, the Website may still collect your IP address, device information and other usage data, even if you do not provide your name or create an account. Visiting without signing in therefore does not necessarily mean that you are completely anonymous.

To enquire about or correct personal information, please contact zxoxrwatch@gmail.com. Updates to this Policy will be published as described in Section 20.

Browser Tracking Preferences

Traditional Do Not Track (DNT) signals differ from Global Privacy Control (GPC) signals. Enabling DNT in your browser should not be understood as disabling all cookies.

You can manage relevant preferences through your browser settings and any privacy controls provided on the Website, where applicable. For information about GPC and opting out of the sale or sharing of personal information, please see the next section.

12. California Consumer Privacy Rights (CCPA/CPRA)

If you are a California resident and the relevant California privacy laws apply to our processing of your personal information, you may have the right to:

  • Request information about the categories, sources and purposes of the personal information we collect, the categories of recipients, and the specific information concerned;

  • Request access to, correction of or deletion of personal information;

  • Opt out of the “sale” of personal information or its “sharing” for cross-context behavioral advertising, as those terms are defined by law;

  • Where applicable, limit the use and disclosure of sensitive personal information; and

  • Exercise these rights without unlawful discrimination.

Our information-sharing practices are described in Sections 8, 13, 14 and 16. Certain disclosures of data relating to advertising or remarketing may be defined as a “sale” or “sharing” under applicable law, even where no money is exchanged.

To the extent required by applicable law, we will treat qualifying opt-out preference signals, including GPC, as requests to opt out of the sale or sharing of personal information.

You may submit a privacy rights request by emailing zxoxrwatch@gmail.com or appoint an authorised agent to submit a request where permitted by law. We may verify your identity or the agent’s authority and will process the request within the period prescribed by law.

If the law requires us to retain certain information, or if we cannot fulfil all aspects of your request, we will explain the relevant circumstances. We do not automatically limit the information available in response to a request to the preceding twelve months; instead, we determine the applicable period in accordance with the relevant law.

13. Service Providers

We may use third-party service providers to assist with website hosting, order management, payments, delivery, customer support, analytics and other necessary business operations.

The Website uses e-commerce technology provided by Shopify. Shopify processes relevant personal information in accordance with its service arrangements and, where certain Enhanced Services are used, may also have independent data-processing responsibilities for purposes such as personalisation, analytics or advertising.

You can learn more about Shopify’s processing practices in the Shopify Consumer Privacy Policy and review the applicable privacy choices through the Shopify Privacy Portal.

Where service providers process data on our behalf, we limit their processing purposes as required by applicable law and require them to comply with relevant confidentiality and protection obligations. Some service providers may also process information under their own privacy policies to meet their own legal obligations or provide independent services.

14. Website Analytics

We may use analytics services to understand how visitors browse pages, use Website features and complete the shopping process, so that we can improve Website performance and the shopping experience.

Such analytics may involve cookies, device information, browsing records or interaction data. Where consent is required by law, we will obtain it before carrying out such processing and will respect valid privacy choices you make.

15. Website Maintenance and Technical Support

We may use third-party tools to assist with Website updates, deployment, fault diagnosis and security maintenance.

Where these activities involve personal information, the processing will be limited to the information necessary to perform the relevant technical task and will comply with applicable data protection requirements.

16. Advertising and Remarketing

Where the relevant services are enabled, we and our advertising partners may use cookies or similar technologies to display relevant advertising on other websites or platforms based on your interactions with this Website and to measure advertising performance.

These activities will be conducted in accordance with applicable law and your privacy choices. You can manage them through any available cookie or advertising preference settings, or contact us to make a relevant request.

Turning off personalised advertising does not necessarily mean that you will no longer see advertisements, but those advertisements may no longer be targeted based on the relevant browsing or interaction records.

17. Payment Information

When you purchase a product, payment is processed by the payment service provider shown at checkout. Complete payment card details are submitted through the relevant payment system and processed in accordance with that provider’s security requirements and privacy policy.

To complete orders, refunds, reconciliation and customer service, we may receive necessary transaction information, such as payment status, transaction number and limited information about the payment method used.

Payment service providers are required to comply with the payment security requirements applicable to their operations, including the Payment Card Industry Data Security Standard (PCI DSS), where relevant.

Please do not send us your full payment card number, card security code, payment password or one-time verification code by email or chat message.

18. Links to Third-Party Websites

The Website may contain links to third-party websites or services. When you follow these links, the relevant third party’s processing of personal information will be governed by its own privacy policy.

We do not control the content or privacy practices of independent third-party websites. We recommend that you read the relevant privacy policy before providing personal information to a third party.

Nothing in this section limits any data protection responsibility that we are required to assume by law.

19. Privacy of Minors

The Website is intended for adults and is not directed at anyone under the age of 18. We do not knowingly collect personal information from anyone under 18.

If you believe that a minor has provided us with personal information, please contact us at zxoxrwatch@gmail.com. Once verified, we will take steps to delete or restrict the processing of that information, or take other necessary measures, in accordance with applicable law.

Where parental or guardian consent is required by law in a particular situation, we will comply with the relevant requirements.

20. Updates to This Policy

We may update this Privacy Policy to reflect changes in our business, technology or legal requirements, and will indicate the updated or effective date on this page.

For material changes that require specific notice by law, we will notify you by email, a prominent notice on the Website or another appropriate method. If a change concerns a processing activity for which renewed consent is required, we will obtain that consent in accordance with the law.

We recommend that you review this Policy periodically to stay informed about our current information-processing practices.

21. Contact Us

If you have any questions about this Privacy Policy, how we process personal information or your privacy rights, please contact us using the details below:

Brand: ZXOXR
Website: zxoxr.com
Email: zxoxrwatch@gmail.com
Contact Address: Jiangnan Xingfuli, Yongzhou, Hunan, China

To help us handle your request, please describe your enquiry and provide only the minimum information required to identify the relevant order or account. Please do not send sensitive information that is unrelated to your request.